How to Overcome that Hardest Word
I’ve written several times on the subject of apologies and how many of the things that go by that name really aren’t. I’m several weeks late, but I thought it was only right to highlight a real apology, one you can point to and say, “It’s hard, but it can be done.”
In late May, Jordan McNair, a young man on the football team at the University of Maryland, collapsed during a team workout. He died two weeks later.
A couple of months later, ESPN released a story on the culture at UM football. It was, predictably, not complementary–the word “toxic” appeared in the headline.